According to wikipedia, when communicating with someone, rather than just listening to and responding to what a person is saying, Neuro-Linguistic Programming (NLP) aims to also respond to the nonverbal cues expressed, such as voice tone, gestures, posture, facial expressions and eye movements.
NLP explores what a person sees, hears and feels (current frame of mind) that determines chosen actions to achieve an outcome.
This is a highly fascinating area of study and I'd urge you to explore this practice if you are interested in reframing problems and opportunities. Along with the Tao, it sparked my invention of the problem-solving method, Harmonize It!
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